Top 10 Most Frequently Asked myDlink Questions
D-link is one of the most popular brand of IP cameras among our users.
Although myDlink has its benefits, there has been a lot of confusion surrounding its service and its connection with Camcloud. MyDlink and Camcloud are two different services. In fact, you don’t need to use the myDlink service once you start using Camcloud.
MyDlink is a good idea, however if you would like to have cloud storage, Camcloud would be the way to go.
The most popular questions that our D-Link user base ask us is about the myDlink service. Here is a list of the top 10 most frequently asked questions related to myDlink. If you have any other questions, you can go directly to http://forums.dlink.com/
1. How Many Devices Can I Connect to a mydlink Account?
The number of devices and number of concurrent viewers varies depending on your network settings and camera model.
– Each mydlink account can support up to 99 devices
– 10 viewers may concurrently view each camera (unless the particular camera model has a constraint below 10)
– 3 viewers may concurrently view each camera if UPnP is disabled on the host router (Note: this configuration will result in a 1-minute viewing interval per user limitation)
2. Live Video Feeds are Not Working Under Mac OS X 10.7.x Lion.
This procedure describes the steps necessary to enable live video feeds using Mac OS X 10.7.x Lion:
Procedure: You will need to install Java and allow the mydlink Java applet to run. In Max OS X 10.7.x Lion, Java applets are disabled by default. The mydlink Java applet must be able to run in order to provide access to your camera’s Live View. To install Java and enable the mydlink Java applet to run, follow these steps:
1) Click the Finder icon in the Dock.
2) Click Applications in the left column, and then double-click Utilities in the main window.
3) Double-click Java Preferences.
4) If you see the following message pop up, click Install and wait for the Java installation to finish.
5) In Java Preferences, tick the check box next to Enable applet plug-in and Web Start applications.
6) Open Safari and sign in to the mydlink website at www.mydlink.com
7) Tick the check box next to Allow all applets from “tw.mydlink.com” with this signature and click Allow.
8) You should now be able to access your camera’s Live View.
3. What is myDlink Number?
Each mydlink device has a unique 8-digit mydlink No. which is used to add the device to a mydlink.com account. Adding your device to a mydlink account allows you to access and manage your device remotely through the Internet by signing in to the mydlink.com website.
4. myDlink.com – What Determines the myDlink.com Camera Sort Order?
Each myDlink device has a unique 8-digit myDlink number which is used to add the device to a mydlink.com account. myDlink sorts attached devices based on the 8-digit mydDlink number, in ascending order.
5. Does myDlink support multiple login accounts?
At present, each myDlink user account supports only one login name. This single login name and password must be shared with everyone requiring access to view a myDlink enabled IP camera. myDlink supports concurrent viewing of a single myDlink enabled IP Camera from multiple sources via the one shared myDlink user account.
6. mydlink Mobile App – Why Can I Only View Live Video for 1 Minute?
If the network camera is connected to a router that does not support UPnP, the mydlink mobile app will only remotely play live view for one minute at a time. Network cameras connected to a router that supports UPnP (such as the DIR-615 or DIR-655) or a mobile device is on the same local network as the network camera will not have this limitation.
7. Why Can’t I View My Camera at Work?
If you are unable to view a live camera video feed using myDlink on your workplace network, but you can successfully view a live camera video feed using myDlink from your home network and other remote unsecure networks, your workplace network likely has a firewall or other security measures in place that are blocking access. To correct this issue, you will have to ask your workplace IT department to implement a security exception on your PC.
8. What is Push Notification?
Push Notification is a feature on select mydlink mobile apps that enables the mydlink app to send a notification (audible or visual depending on the app) while the app is minimized on the mobile device (i.e. not in the foreground). This feature enables the mobile device owner to receive notifications of important events, such as Cloud camera motion detection triggers, while the mobile device is being used for other purposes or sitting idle.
9. Does D-Link Charge a Fee for Using mydlink.com?
mydlink.com is offered by D-Link at no cost for owners of mydlink enabled D-Link IP cameras. Fees may apply for accessing mydlink.com via specific mobile applications (Please see the specific mobile application details for any applicable fees).
10. The Size of My Live Feed Is Different for Internet vs. LAN Viewing.
If you are viewing your camera from a PC on the same local network, your camera’s Live View will be at VGA resolution (640 x 480). If you are viewing your camera remotely over the Internet, you camera’s Live View will be at QVGA resolution (320 x 240).
Can’t find your answer? Visit http://forums.dlink.com/