mydlink faq

Top 10 Most Frequently Asked myDlink Questions

D-link is one of the most popular brand of IP cameras among our users.

Although myDlink has its benefits, there has been a lot of confusion surrounding its service and its connection with Camcloud. MyDlink and Camcloud are two different services. In fact, you don’t need to use the myDlink service once you start using Camcloud.

MyDlink is a good idea, however if you would like to have cloud storage, Camcloud would be the way to go.

The most popular questions that our D-Link user base ask us is about the myDlink service. Here is a list of the top 10 most frequently asked questions related to myDlink. If you have any other questions, you can go directly to http://forums.dlink.com/

my dlink faq 2

1. How Many Devices Can I Connect to a mydlink Account?

The number of devices and number of concurrent viewers varies depending on your network settings and camera model.
– Each mydlink account can support up to 99 devices
– 10 viewers may concurrently view each camera (unless the particular camera model has a constraint below 10)
– 3 viewers may concurrently view each camera if UPnP is disabled on the host router (Note: this configuration will result in a 1-minute viewing interval per user limitation)

2. Live Video Feeds are Not Working Under Mac OS X 10.7.x Lion.

This procedure describes the steps necessary to enable live video feeds using Mac OS X 10.7.x Lion:

Procedure: You will need to install Java and allow the mydlink Java applet to run. In Max OS X 10.7.x Lion, Java applets are disabled by default. The mydlink Java applet must be able to run in order to provide access to your camera’s Live View. To install Java and enable the mydlink Java applet to run, follow these steps:

1) Click the Finder icon in the Dock.
2) Click Applications in the left column, and then double-click Utilities in the main window.
3) Double-click Java Preferences.
4) If you see the following message pop up, click Install and wait for the Java installation to finish.
5) In Java Preferences, tick the check box next to Enable applet plug-in and Web Start applications.
6) Open Safari and sign in to the mydlink website at www.mydlink.com
7) Tick the check box next to Allow all applets from “tw.mydlink.com” with this signature and click Allow.
8) You should now be able to access your camera’s Live View.

3. What is myDlink Number?

Each mydlink device has a unique 8-digit mydlink No. which is used to add the device to a mydlink.com account. Adding your device to a mydlink account allows you to access and manage your device remotely through the Internet by signing in to the mydlink.com website.

4. myDlink.com – What Determines the myDlink.com Camera Sort Order?

Each myDlink device has a unique 8-digit myDlink number which is used to add the device to a mydlink.com account. myDlink sorts attached devices based on the 8-digit mydDlink number, in ascending order.

5. Does myDlink support multiple login accounts?

At present, each myDlink user account supports only one login name. This single login name and password must be shared with everyone requiring access to view a myDlink enabled IP camera. myDlink supports concurrent viewing of a single myDlink enabled IP Camera from multiple sources via the one shared myDlink user account.

6. mydlink Mobile App – Why Can I Only View Live Video for 1 Minute?

If the network camera is connected to a router that does not support UPnP, the mydlink mobile app will only remotely play live view for one minute at a time. Network cameras connected to a router that supports UPnP (such as the DIR-615 or DIR-655) or a mobile device is on the same local network as the network camera will not have this limitation.

7. Why Can’t I View My Camera at Work?

If you are unable to view a live camera video feed using myDlink on your workplace network, but you can successfully view a live camera video feed using myDlink from your home network and other remote unsecure networks, your workplace network likely has a firewall or other security measures in place that are blocking access. To correct this issue, you will have to ask your workplace IT department to implement a security exception on your PC.

8. What is Push Notification?

Push Notification is a feature on select mydlink mobile apps that enables the mydlink app to send a notification (audible or visual depending on the app) while the app is minimized on the mobile device (i.e. not in the foreground). This feature enables the mobile device owner to receive notifications of important events, such as Cloud camera motion detection triggers, while the mobile device is being used for other purposes or sitting idle.

9. Does D-Link Charge a Fee for Using mydlink.com?

mydlink.com is offered by D-Link at no cost for owners of mydlink enabled D-Link IP cameras. Fees may apply for accessing mydlink.com via specific mobile applications (Please see the specific mobile application details for any applicable fees).

10. The Size of My Live Feed Is Different for Internet vs. LAN Viewing.

If you are viewing your camera from a PC on the same local network, your camera’s Live View will be at VGA resolution (640 x 480). If you are viewing your camera remotely over the Internet, you camera’s Live View will be at QVGA resolution (320 x 240).

Can’t find your answer? Visit http://forums.dlink.com/

If you’re looking for a surveillance camera cloud storage service, try out Camcloud’s free plan! We also have several paid plans that offer a large amount of cloud storage.

Marwan Alshafei
malshafei@camcloud.com

I'm Camcloud's Digital Marketing Specialist and have a passion for technology and human engagement through social media. I started my career in the the non-profit sector with the goal of helping to empower young people. Now as part of the Camcloud team, I create a variety of digital content about industry trends and video surveillance. You can follow me on Twitter @MarwanAlShafei .

21 Comments
  • shahid
    Posted at 13:58h, 13 February Reply

    my d-link device,s front led goes off but wps led is on when connected to electrict.sometime both led i.e on and wps blink after one by one. Is this still ok.
    internet is not working.

    • Marwan Alshafei
      Posted at 14:52h, 18 February Reply

      Shahid are you trying to set it up on Camcloud or myDlink?

      You should first set it up using the setup wizard found here:
      https://www.mydlink.com/download#

      Pick your IP camera and download its setup wizard.

      If you’re still having trouble getting it to connect to the internet, try resetting the camera.

      Let us know if you’re still having issues.

  • Laila
    Posted at 08:10h, 16 May Reply

    Hi

    I just bought a Dlink camera, I am only able to access it from home. I am unable to access it “remotely” or when I’m out from my mobile app.

  • Stefan
    Posted at 08:00h, 11 July Reply

    Hi, about 2 month ago I stopped receiving the email with the pictures that triggered the Moton Detection. I still get the notification but no pictures … I had it set for 6 pictures email. It worked well for a long time and then just stopped. I have about 10 cameras different models with the most popular Bering DCS-932L

    • dave
      Posted at 13:23h, 24 January Reply

      Some email services will identify a sender as spam and block if it sees too much activity from one sender. Consider establishing one “send” email account for each camera.

  • Tom Carmody
    Posted at 21:03h, 01 August Reply

    I have a DSC-932L that I was never able to set up. When plugged in the led stays red. I’d like to use camera but can’t set up. HELP!

  • Berta grunbeck
    Posted at 02:35h, 04 September Reply

    I cannot be the camera to open. There is a red x in the upper right hand corner

  • juvy jabla
    Posted at 03:52h, 09 October Reply

    can i live view my 3 cameras in 1 window?

  • Richard Wilder
    Posted at 17:32h, 06 December Reply

    Will mydlink support cameras from different manufacturers, on the same WIFI network? Also, will the same mydlink account support cameras on two different WIFI networks?

    • BILL DANIEL
      Posted at 00:43h, 28 April Reply

      I have the same questions. I have 2 Linksys cameras, and 6 D-Link cameras at 2 different locations, two different ISPS, ROUTERS, etc. SOMEONE PLEASE HELP!!

  • David Smith
    Posted at 22:59h, 05 January Reply

    mydlinkhome app stuck on “Setup” for DSP-W110.It can’tfind “home wi-fi”.
    Every other device can (4). Many tries to manually select home wi-fi, but keeps sayiing “manually select home wi-fi”. Turned off phone and router. Reset DPS-W110, to no avail.

  • Anuj Verma
    Posted at 17:36h, 06 February Reply

    It appears I cant use DCS 933l without an internet connection.Is this true ? The online review made me believe that I can use it over a local wireless network which wont use my internet bandwidth

  • Denose
    Posted at 20:15h, 23 March Reply

    My notification keeps going off every 7 minutes. And nothing is setting it off in my house. What could be wrong?

  • Laura
    Posted at 16:15h, 11 June Reply

    Would like to add text push notifications to two phones, or enable a second email address. How do I do this? It appears the settings only allow a single email account to receive the notifications, which is not helpful when the primary is out of town. Would like a second person (spouse) to receive the notifications at a second email address.

  • marge
    Posted at 01:09h, 28 July Reply

    I still don’t understand why I can add many admin users to the camera, but view only with one account? Seems backwards to me. Why would I want different people to be able to adjust the settings under their own user/password, yet everyone has to share the same user/password to view. This is backwards. Only a few should be able to administer, and several view it. My husband and I should not be sharing an account, as that is not good security at all. I want to share a camera with my sister in law, but I really don’t want her to have my user and password. How is the camera bound to the account? is it by IP and network, or is it by an internal mac id or serial number inside the camera?

  • Charles Johnson
    Posted at 13:00h, 17 October Reply

    Why are my notifications in german? It worked for a bit but changed from English to German a couple years ago. Ip cam dcs 2332 using mydlink on a dlink wireless router

  • AZRI ZAINALABDIN
    Posted at 04:28h, 08 January Reply

    I have 2 network camera, from 2 location. Each location had 4 cameras. Now I access using 2 different accounts. Can I add all 8 cameras to either one of the accounts?

  • William80p
    Posted at 12:33h, 26 January Reply

    Is there anyway to turn off the red led lights on the camera , I don’t want no lights on at all I want all of the led lights off, I turned off the green led but the red ones stay on , is there a way to habe them.all off

  • Henrik
    Posted at 15:26h, 05 March Reply

    When I try to rename the camera but the change does not follow through to the list. The rename function works for the two screens after the name change GUI but it does not update anything after that.

  • Elizabeth MacMillan
    Posted at 14:46h, 18 September Reply

    How do you sign out

  • Oscar m
    Posted at 03:18h, 12 October Reply

    How long does the camera charge last

Post A Comment

Ready to get started with Camcloud?
Find out how easy it is.

  • [Invitation] If you are in the Charlotte area and interested in learning more about our #videosurveillance solution… https://t.co/bHbve2IR2m