Rogers Smart Home Monitoring
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6.5Our Score

Review: Rogers Smart Home Monitoring


Since the original post, Rogers has modified its pricing… sort of. Their revamped pricing and plans page promotes a $19.99 monthly service fee. Hey, sounds great, right?

Problem is, this plan doesn’t really do anything… you need to add options such as “Live Video Streaming” and “Video and Picture Storage” to get some actual monitoring capabilities. If you add those two features into the package, it’s $30.47/month which includes a $5 Rogers customer discount. Plus you need to spend significant dollars on hardware and installation.

So, despite a few modifications, mostly in how they talk about their pricing, not their actual pricing, it still is an expensive service for what you get. My original point in the review below is still valid.

Read the whole review below, and if you want to try out a quick and easy way to video monitor your property, consider a lighter weight cloud service. We offer one called Camcloud and all you need is a standard USB webcam.

Try our free plan now.

Also, be sure to read our tips for setting up a free webcam video surveillance system which suggests some other options for the more technically savvy.

And of course, sound off in the comments below as several people have already done.


Time for a review of the new-ish Rogers Smart Home Monitoring system. If you’re in Ontario,  you’ve probably been bombarded with ads for this service, and it does look pretty slick. Let’s take a closer look at its capabilities, pricing, and of course any gotchas to see what it’s all about.

First, Rogers Smart Home Monitoring is an internet-enabled system that integrates a pile of features such as: secure video monitoring, web and mobile access, as well as other home automation capabilities. Using their proprietary hardware, you place monitoring devices around your home, and it’s managed through a tablet-like device that acts as your control panel, all of which is network-connected.

All sounds good right? The catch? Price. It’s very expensive.

The basic plan starts at $34.99/month. That includes all their core home security features. Their top-end plan is $52.99/month, which also includes all their home automation features (e.g. manage your lights, thermostat, etc), plus live video streaming  so you can check on your property from anywhere. Oh, and hardware is extra. If you commit to a 3 year plan you get a minimal set of hardware for an extra $149; if you pay monthly it’s $749. Installation is also $99. Wow.

So unless you’ve got rare artwork to protect or some other reason to drop this kind of money on home monitoring, this is probably outside the budget of most families.

What are the alternatives? Well, there are other alarm companies that are starting to provide these capabilities but they have many of the same pricing features – multi-year contracts or high upfront hardware costs.

One option is a simpler video monitoring system that uses webcams. There are a few of these services starting to crop up, and we provide one called Camcloud. It allows you to take an off-the-shelf webcam and enables most of the core features you’d get from an expensive service like Rogers Home Monitoring, such as: motion detection, live video streaming, recording of motion events, etc. While obviously not as feature rich, it’s a great alternative that satisfies most people’s monitoring requirements. Here’s a quick chart with a feature break-down:

Capability                                                 Rogers Smart Home
Secure video monitoring  Yes   Yes
Web & smartphone access   Yes   Yes
Live video streaming (only available in Rogers
$52.99/mo plan)
  Yes   Yes
Home Automation (smoke detection, thermostat, etc)   Yes   No
24×7 monitoring by security personnel Yes No
Price – Entry level monthly fee  $34.99  $5
Price – Expensive hardware costs Yes No
Contract required Yes No

Bottom line: if a full featured security system is what you need, Rogers appears to offer a nice system. Obviously, you’ll pay for it, with a high monthly cost and additional hardware fees.

If you love the concept of having a modern home monitoring system with video monitoring, along with web and smartphone access to your system, but don’t want to shell out big bucks, give Camcloud a try. Check out our plans and pricing (free plan is available), and you don’t need any special hardware or an installer to come by your house. Connect your webcam and you’ll be up and running in a few minutes.

Anyone who has experience with the Rogers system, leave a comment, or if you know of other alternatives add those to the comments as well.

Marwan Alshafei

I'm Camcloud's Digital Marketing Specialist and have a passion for technology and human engagement through social media. I started my career in the the non-profit sector with the goal of helping to empower young people. Now as part of the Camcloud team, I create a variety of digital content about industry trends and video surveillance. You can follow me on Twitter @MarwanAlShafei .

  • Hotel Frankfurt-Oder
    Posted at 06:33h, 01 February Reply

    Usually I don’t read article on blogs, but I wish to say that this write-up very forced me to try and do it! Your writing style has been surprised me. Thanks, very nice post.

    • Marwan Alshafei
      Posted at 15:10h, 01 February Reply

      Thanks! Really appreciate it!

      • Kate Gray
        Posted at 21:20h, 30 June Reply

        That comment is spam. It’s completely generic, and done to get a link to the “Hotel Frankfurt-Oder”.

  • Ed
    Posted at 00:44h, 03 August Reply

    I’m so sorry I have the rogers “smart” home monitoring.
    The cameras don’t record people, but send 80 emails in 1 night filming a spider web! The tech said they are using cheap indoor cameras, that are not good enough for outdoor use.
    They have lots of complaints but refuse to rectify the camera issues.
    What a colossal frustrating waste of time.
    My son said to go with ADT but I didn’t listen.

  • Engster2000
    Posted at 20:37h, 24 January Reply

    We just switched our home alarm company to Rogers smart home monitoring (yes, we signed a 2 year contract) and although the prices are alittle cheaper we are very dissapointed with the equipment Rogers uses. We went from having a state of the art modern system to a dinosour age system! For one the secondary control panels are not touch screen, they do not make any announcements, they are the old time press the rubber buttons with limited read out scrolling on the screen on top. The main control panel does not speak out simple door sensors but has a list of silly noises and beeps. The volume is so low on the main control panel that if an alarm ever went off and someone tried to talk to you, you wouldn’t be able to hear them anyways. The camera they supply you doesn’t have night vision, so if you are trying to see whats going on in your house at night all you see is a black screen! We are so dissipointed, if i saw a review explaining all of these things, i would have never contacted Rogers. I just assumed all the alarm companies were using up to date equipment these days but apparently not. I hope other customers will voice their concerns about this system, surely i can not be the only one who signed up for this very outdated and unfunctional system…

  • Edward Shamus McNalley
    Posted at 17:40h, 30 September Reply

    I’ve had ROGERS home security since May 2018. And it sucks. My cars have been broken into once and almost a second time, they have tried my house no sensors went off and nothing was on my cameras each time I Phoned Rogers and they said the closest they can get a tech out to my house now is December or January. I am paying for the system it doesn’t work. As soon as my contract over is over I am getting rid of Roger’s home security.

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