A More Powerful Reseller Admin Portal for Managing Your Customers

We’ve been hard at work refining the Camcloud Reseller Admin Portal to make it faster, simpler, and more intuitive for our reseller partners. The goal is straightforward: help you manage more customers, more efficiently, with less friction.

Here’s a quick look at what’s new.

A Unified View of Everything That Matters

Our goal is to make the Reseller Admin Portal the central hub for your entire operation—one place where you can support your customers, manage users and cameras, handle billing with Camcloud, deploy and configure systems, and monitor overall account activity. Everything is brought together into a single, streamlined interface so you can run your business without jumping between tools.

Easier Plan & Add-On Management

Managing subscriptions is now much more streamlined.

• Quickly view current plans and add-ons
• Adjust camera limits and features in seconds
• Enable services like AI or HD without friction

This makes it easier to upgrade customers, manage entitlements, and drive recurring revenue—without operational overhead.

Faster Search Across Cameras & Users

As your customer base grows, speed matters.

We’ve introduced improved search and filtering across:

• Cameras
• Users
• Camera Health History

Find what you need instantly—whether it’s a specific device, a user account, or a health status—without digging through long lists.

Smarter Camera Notification and Recording Schedules

Recording schedule management is now simpler and more intuitive.

• Easily configure event or notification schedules
• Make quick adjustments across sites or devices
• Ensure customers are capturing footage exactly when they need it

This reduces setup time and gives you tighter control over storage and system behavior.

New: User Access History & Activity Tracking

You can now see how your customers are actually using the system.

• View login history and access activity
• Confirm whether users are actively engaging with their system
• Identify inactive accounts or potential support needs

This gives you better visibility into customer health—and opens the door for proactive outreach, training, or upsell opportunities.

Secure Tunnel Manager (STM) Integration

The Secure Tunnel tab is now your control center for connecting STM installs to a cloud account. 

• Connect and manage provisioned Secure Tunnel Manager installations
• Maintain secure remote access to customer environments
• Simplify deployment and ongoing management

This makes it easier to support customers remotely while keeping everything centralized within the Reseller Admin Portal.

Coming Soon!

The improvements don’t stop there… you’ll soon see even more functionality added to the portal such as: 

• Email notification management – easily create notifications for any camera and user without leaving the portal
• Live Viewing of customer cameras – verify camera positioning from the portal in seconds rather than having to create user accounts and login from the customer portal

Built for Resellers

Every improvement was designed with you in mind:

• Less time managing accounts
• More control over services and upsells
• Better tools to support your customers at scale

If you haven’t explored the updated Reseller Admin Portal yet, now’s a great time. It’s the same powerful platform—just a lot easier to use.